Types of Billing Cycles 

Billing Cycle

PREPAID Billing Cycle

Admin to Reseller Billing

• Billing Basis: Hourly only
• Fund Requirement: Reseller must maintain sufficient funds.
• Usage Calculation: Calculated hourly as soon as a reseller’s customer creates any paid service (irrespective of billing mode or cycle).

Invoice Generation

• Infra Credit: Immediate invoice upon actual fund transfer.
• Service Usage: Invoice is generated on the 1st of the next month.

Quota Management

• Admin can assign a quota to the reseller.
• If reseller’s quota is exceeded, their customers cannot create any resources — even if customers have quota left.

Disciplinary Actions

• If reseller has insufficient funds, customers cannot create services.
• Message displayed to customers:
  You can not create services at the moment. Please contact the administrator.

Taxation

• Taxation can be configured by the Super Admin based on:
  • Branch
  • Country
• Taxes applied to resellers based on their country.
• Super Admin can exempt specific resellers from tax.

Reseller to Customer Billing

• Billing Modes Supported:
  • PREPAID
  • POSTPAID
  • MANUAL
• Billing Rules: Follow global billing cycles set by the Super Admin.
• Reseller-specific billing rules are not allowed.

Invoice Generation

• Based on the customer’s billing mode:
  • PREPAID
  • POSTPAID
  • MANUAL

Quota Management

• Reseller assigns quota to each customer.
• If customer exceeds quota, no resource creation is allowed.
• Customers can send quota increase requests to the reseller.

Disciplinary Actions

Triggers when:

1. Low Balance:
   • When balance goes negative, a freeze timer starts.
   • If timer threshold is crossed, actions are enforced.
2. Unpaid Invoice:

• The freeze timer starts on the invoice due date if payment has not been received.
• Once the timer reaches the number of days defined in your disciplinary/grace period settings, the associated service is automatically suspended.
• Services remain suspended until the outstanding invoice is paid (subject to your reactivation policy).

Example

• Invoice Date: 1 July
• Due Date: 10 July
• Grace Period (Freeze Timer): 7 days

The freeze timer begins on 10 July (the due date). If payment is still not received by 17 July, the timer reaches 7 days, and the service is automatically suspended.

Timeline

• 1 July: Invoice issued
• 10 July: Payment due → Freeze timer starts
• 11–16 July: Grace period
• 17 July: Grace period expires → Service is suspended

If insufficient funds are available:

• New services cannot be created
• Renewals are paused

Taxation

• Tax rules can be defined by Reseller based on:
  • Branch
  • Country
• Taxes are applied based on the customer’s country.
• Resellers can exempt specific customers from tax.

POSTPAID Billing Cycle

Admin to Reseller Billing

• Billing Basis: Hourly
• Threshold System:
  • Set threshold at reseller level during creation.
  • Optional: Override with specific threshold in reseller overview.
  • If no value, global threshold from currency settings is applied.
  • Default value 0 means global threshold is enforced.
  • Once threshold is reached, service creation is blocked.

Usage Calculation

• Hourly, immediately when reseller’s customer creates a service.

Invoice Generation

• Generated when hourly service usage hits threshold.
• Auto-processed in postpaid mode.

Payment Method

• Reseller must add a credit card.

Reseller to Customer Billing

• Billing Modes Supported:
  • PREPAID
  • POSTPAID
  • MANUAL
• Billing Rules: Governed by global cycles set by the Super Admin.
• No customization of billing cycles per reseller.

MANUAL Billing Cycle

Manual Billing System

• Behaves similarly to POSTPAID.
• Invoices are not auto-processed.
• Payment must be made manually.
• Follows global billing rules defined by the Super Admin.