Frequently Asked Questions

A cloud server is a virtual server that operates in a cloud computing environment, providing scalable computing resources and high availability for users’ applications and data.

You can deploy Centos, Debian, and Ubuntu.

While all of our Cloud services are self-managed, we understand that there may be instances where you require assistance. Therefore, our dedicated support team is available round the clock to help you in case your server becomes unresponsive or you face difficulties connecting to the console.

If you prefer a managed service option instead, please don’t hesitate to reach out to our support team for pricing details. We will promptly respond to your inquiry and provide you with the information you need.

Yes, with $3 per IP cost.

Our backup facility offers the flexibility to take backups of your cloud on a daily, weekly, or monthly basis.

Yes, you will get ssh access.

Absolutely! Our Professional Email service lets you easily create custom domain-based email addresses and groups. You can manage your domain professionally with features like email and domain aliases. Check out our plans now!

Yes

A load balancer evenly distributes network traffic across multiple servers or resources to optimize performance, maximize availability, and prevent overloading on any single server.

A load balancer is ready to use in 30 to 60 seconds.

Yes, Our Load balancer supports redirection from HTTP to HTTPS.

No

No, We only support the server hosted in our network in the same Datacenter Location with the load balancers.

Yes, Our Load Balancers come with the SSL Certificate free of cost Through Let’s Encrypt.

Yes, we offer a free Nginx load balancer.

The free trial period will end in 15 days from the date of signing up.

What happens if my free credit runs out before the end of the 15-day trial period?
If your credit exceeds $100 within 15 days, your account will be deactivated. Additionally, if your 15-day trial period has ended and you still have remaining credit, your account will also be deactivated. If you do not plan on refilling or recharging your account, it will be destroy within six days.

it’s important to note that if we detect any suspicious activity during the trial period, we reserve the right to cancel the free trial without prior notification to the user. Refer Terms of service for more details.

If you do not recharge your account within three days of receiving an alert, your services will be terminated. And if your account remains uncharged by the sixth day, it will also be terminated.

Cloud Servers will be charged hourly unless you’ve altered your billing cycle to monthly.

If the bandwidth usage exceeds the allocated limit, it will be charged at $0.06123/GB.

No. If your service is not in use, you will not be charged.

We offer Stripe and PayPal.

Yes, we allow for auto subscriptions.

PaaS recharge cards are the refill balance or top-up for your account to use accuweb.cloud services

Expand your application server (load balancer) node to see your public IP address to get this IP.

No refund policy is available for unused credits; You will only be charged for the resources you use. If you’re not using any resources, you won’t be billed.

If you have any questions, please click the “Get Support” button on our dashboard to contact our support team.

Yes, you can set a budget cap or spending limit for our cloud services with our control panel.

To limit your budget, select a maximum cloudlet limit for dynamic scaling in your environment. This limit will limit how much resource your application can use, thereby keeping your costs down.

We don’t provide DNS service.

DNS (Domain Name System) is a decentralized naming system that translates human-readable domain names into numerical IP addresses, enabling devices to locate and communicate with each other on the internet.

We do not charge for firewalls; It’s a feature of our cloud platform to provide more security for your cloud server.

A firewall is a network security device that monitors and controls incoming and outgoing network traffic based on predetermined security rules, helping to protect a network from unauthorized access and potential threats.

We offer a wide range of NoSQL databases, including MongoDB, PostgreSQL, MySQL, Couchbase, and MariaDB.