Frequently Asked Questions

$100 is the amount of bonus funds the user gets for the trial; it gets deactivated once all bonuses are spent.

Trial period for AccuWeb.Cloud is for 30 days or $100, whichever is completed first.
Once the trial period has expired, the client’s account will be automatically suspended immediately.
The client needs to upgrade his account to a paid service if he wishes to continue using the service.

20 GB is the maximum disk space per container for any trial account.

The maximum number of environment for a free trial account is 1
The maximum number of nodes per environment for a free trial account is 2
The maximum number of cloudlets per node for a free trial account is 8

There is no limit on the number of websites the client can host on our platform, but there are limits on the environment.
In a demo account, clients have limited resources, hence they can create 1 environment only.
We can not increase that number for a trial period. While in the paid account, the client will have access to unlimited resources. The demo account can be converted to Paid account anytime.

A cloud server is a virtual server that operates in a cloud computing environment, providing scalable computing resources and high availability for users’ applications and data.

You can deploy CentOS, Debian, Almalinux, and Ubuntu.

As part of the services, we offer complete management of all our Cloud hosting solutions for the first 90 days. Our dedicated support team is available 24/7 to assist you in case your server becomes unresponsive or if you encounter any difficulties connecting to the console.

If you desire continued managed services beyond the initial 90-day period, please feel free to contact our support team for pricing details. We will promptly respond to your inquiry and provide you with the necessary information.

Yes. One IP address will cost you about $4.00/month

Our backup facility offers the flexibility to take backups of your cloud on a daily, weekly, or monthly basis.

Yes. You will get root access on the environment.

Absolutely! AccuWeb.Cloud allows you to configure multiple domains on a single container effortlessly.

We charge you for the underlying compute on which the 1-Click Apps runs.

Absolutely! Our Professional Email service lets you easily create custom domain-based email addresses and groups. You can manage your domain professionally with features like email and domain aliases. Check out our plans now!

You'll have a file editor to manage your files in AccuWeb.Cloud. You will have more details from here.

You can create any number of VPS in your AccuWeb.Cloud account. You will be only charged for the actual usage.

Our environment is so user-friendly that you don't need a control panel to host & manage your websites.

However, we still offer different types of control panels, such as cPanel/WHM and Plesk. Our proficient technical team will expertly handle the installation and configuration to cater to your specific needs. You can also bring your own license and install them.

The prices listed on our website for disk space usage is calculated based on total disk usage for each environment. The first 10GB of disk space used per hour is free with AccuWeb.Cloud. The disk space usage charges will be applied if the total disk space usage of an environment exceeds 10 GB.

Yes. We do offer 2FA on AccuWeb.Cloud account. You can enable it from the AccuWeb.Cloud client area.

Yes, we offer a Free Migration Service in AccuWeb.Cloud. To use this, share the necessary login details (Control panel, Server) in a support ticket. Our technical team will review your information and let you know if you're eligible for the free migration.

Yes, you'll find the FTP account in the Addon section of your environment. You can install or uninstall it from there. To get more details on it Click here.

Yes, our Cloud VPS supports SFTP. You just need to install it on your Cloud VPS.

A load balancer evenly distributes network traffic across multiple servers or resources to optimize performance, maximize availability, and prevent overloading on any single server.

A load balancer is ready to use in 30 to 60 seconds.

Yes, Our Load balancer supports redirection from HTTP to HTTPS.

No

No, We only support the server hosted in our network in the same Datacenter Location with the load balancers.

Yes, Our Load Balancers come with the SSL Certificate free of cost Through Let’s Encrypt.

Yes, we offer a free Nginx load balancer.

LiteSpeed delivers exceptional performance with minimal resource usage, whereas Nginx offers greater flexibility for customizing your server configuration. LiteSpeed is 1.55 times faster than Nginx in terms of speed.

The complimentary Trial Period will end 30 days after your signup

If your credit balance exceeds $100 within 30 days, you will receive a notification in advance. Once your credit surpasses this threshold, your account will be deactivated temporarily. Furthermore, if your 30-day trial period concludes and there is still remaining credit in your account, it will also be deactivated. If you have no plans to replenish or recharge your account, it will be permanently deleted six days thereafter.

It’s important to note that if we detect any suspicious activity during the trial period, we reserve the right to cancel the free trial without prior notification to the user. Refer Terms of service for more details.

If you fail to recharge your account within three days of receiving an alert, your services will be terminated. Furthermore, if your account remains uncharged by the sixth day, it will also be terminated.

All cloud servers are charged on hourly basis unless you’ve altered your billing cycle to monthly. You will never be billed more than the monthly cost of your maximum cloudlets you’ve set for the resources. All cloudlets are billed hourly up to a monthly cap of 672 hours (the number of hours in 4 weeks). If you use your server for fewer than 672 hours during the month, you will be billed for each hour that you used it. If you use your server for more than 672 hours that month, you will be billed at the monthly cost. For example, if you spin up a $10/mo cloudlet and use it for 336 hours, then you would be charged $5 (going by the hourly rate). If you use that cloudlet for 700 hours, then you would be charged $10 (capped at the monthly rate).

If the bandwidth usage exceeds the allocated limit, it will be charged at $0.06123/GB.

No. If your service is not in use, you will not be charged.

We accept Visa, MasterCard, American Express, UnionPay and Discover Credit Cards. We also accept payments through PayPal.

Yes, you can set up auto-subscription for your AccuWeb.Cloud account. Your credit card, debit card, or PayPal account will be charged automatically when your balance reaches to $10.00.

PaaS recharge cards are the refill balance or top-up for your account to use accuweb.cloud services

Expand your application server (load balancer) node to see your public IP address to get this IP.

We do not offer refunds. You will only be charged for the resources you use. If there are extenuating circumstances, contact support.

Our pricing is based on a single Cloudlet. You may have created additional resources and this could be the reason for the higher bill. You can check your bill in the control panel to get details on the various resources you are using. If you need help, please contact support.

If you have any questions, please click the “Get Support” button on our dashboard to contact our support team.

Yes, it's possible. You can adjust the disk space up or down as needed.

Can I have a refund?

For a refund, you need to contact our billing team. They will check your entire case and update you accordingly. We ensure you're only charged for the resources you use.

AccuWeb.Cloud 's offers cloud hosting in Chennai (India), Frankfurt (Germany), Los Angeles (USA), and New York (USA) locations.

With a 30-day free trial account, you can set up these maximum resources.

1. Maximum number of environments you can setup: 1 environment
2. Maximum nodes you can set: 2 nodes
3. Maximum cloudlets per node: 8 cloudlets

Regarding the free trial credit/bonus offer, please note that the $100 credit/bonus will remain valid for 30 days from the activation date. However, after these 30 days, the credit/bonus will expire and will no longer be available for use. Utilizing the credit/bonus within the specified timeframe is important to maximize its benefits.

Once you convert to Billing your credit/bonus will expire and will no longer be available for use.

DNS (Domain Name System) is a decentralized naming system that translates human-readable domain names into numerical IP addresses, enabling devices to locate and communicate with each other on the internet.

We don’t provide DNS service.

There are three possible scenarios for configuring DNS:

1. If the domain is registered with us, we will assist you in pointing your domain to the desired environment.
2. If your domain is registered with a third-party registrar, you can utilize their DNS service to point the A record to your desired environment.
3. If you prefer to use a third-party DNS service, such as Cloudflare or similar services, you can host the DNS zone of your domain with them.

AccuWeb.Cloud includes a built-in firewall to protect your data and network. You can manage the firewall via the dashboard & command line.

We do not charge for firewalls; It’s a feature of our cloud platform to provide more security for your cloud server.

A firewall is a network security device that monitors and controls incoming and outgoing network traffic based on predetermined security rules, helping to protect a network from unauthorized access and potential threats.

Large projects are typically the outcome of collaborative efforts involving several individuals. Nonetheless, when various team members operate within a single account, it can lead to inefficiencies and potential problems, such as security risks. Our platform offers a dependable account collaboration feature that simplifies joint development and management, enhancing the success and efficiency of collaborations.
The underlying concept is simple: a primary user hosts essential environments and has the capability to share necessary components with specific permissions to other collaborators. This approach not only optimizes resource allocation but also provides a high degree of management flexibility.

The primary account user needs to send an invitation to the person they want to add to the project or environment for help or teamwork. The invited person must accept the request. Once accepted, their account will be created in the Accuweb.cloud dashboard. The primary account user can then set their roles and responsibilities. Based on these roles, the collaboration account will be able to perform tasks in the shared environment. You will get more details from here..

Once the Free Trial Period of 30 days is over, that account will be deactivated. To keep it running that account needs to be converted into paid account by paying a minimum amount of $10.