Frequently Asked Questions

You can deploy Centos, Debian, and Ubuntu.

As part of the services, we offer complete management of all our Cloud hosting solutions for the first 90 days. Our dedicated support team is available 24/7 to assist you in case your server becomes unresponsive or if you encounter any difficulties connecting to the console.

If you desire continued managed services beyond the initial 90-day period, please feel free to contact our support team for pricing details. We will promptly respond to your inquiry and provide you with the necessary information.

Yes, with $3 per IP cost.

Our backup facility offers the flexibility to take backups of your cloud on a daily, weekly, or monthly basis.

Yes, you will get ssh access.

Absolutely! Accuweb.Cloud allows you to configure multiple domains on a single container effortlessly.

We charge you for the underlying compute on which the 1-Click Apps runs.

Absolutely! Our Professional Email service lets you easily create custom domain-based email addresses and groups. You can manage your domain professionally with features like email and domain aliases. Check out our plans now!

Yes

You can create any number of VPS in your AccuWeb.Cloud account. You will be only charged for the actual usage.

Our environment is so user-friendly that you don't need a control panel to host & manage your websites.

However, we still offer different types of control panels, such as cPanel/WHM and Plesk. Our proficient technical team will expertly handle the installation and configuration to cater to your specific needs. You can also bring your own license and install them.

The prices listed on our website for disk space usage is calculated based on total disk usage for each environment. The first 10GB of disk space used per hour is free with AccuWeb.Cloud. The disk space usage charges will be applied if the total disk space usage of an environment exceeds 10 GB.

A load balancer evenly distributes network traffic across multiple servers or resources to optimize performance, maximize availability, and prevent overloading on any single server.

A load balancer is ready to use in 30 to 60 seconds.

Yes, Our Load balancer supports redirection from HTTP to HTTPS.

No

No, We only support the server hosted in our network in the same Datacenter Location with the load balancers.

Yes, Our Load Balancers come with the SSL Certificate free of cost Through Let’s Encrypt.

Yes, we offer a free Nginx load balancer.

LiteSpeed delivers exceptional performance with minimal resource usage, whereas Nginx offers greater flexibility for customizing your server configuration. LiteSpeed is 1.55 times faster than Nginx in terms of speed.

For the New York (USA) location, the complimentary trial period will end 30 days after your signup.

For India, Los Angeles (USA) & Germany locations, it will end 14 days after your signup.

If your credit balance exceeds $100 within 30 days, you will receive a notification in advance. Once your credit surpasses this threshold, your account will be deactivated temporarily. Furthermore, if your 30-day trial period concludes and there is still remaining credit in your account, it will also be deactivated. If you have no plans to replenish or recharge your account, it will be permanently deleted six days thereafter.

it’s important to note that if we detect any suspicious activity during the trial period, we reserve the right to cancel the free trial without prior notification to the user. Refer Terms of service for more details.

If you fail to recharge your account within three days of receiving an alert, your services will be terminated. Furthermore, if your account remains uncharged by the sixth day, it will also be terminated.

All cloud servers are charged on hourly basis unless you’ve altered your billing cycle to monthly. You will never be billed more than the monthly cost of your maximum cloudlets you’ve set for the resources. All cloudlets are billed hourly up to a monthly cap of 672 hours (the number of hours in 4 weeks). If you use your server for fewer than 672 hours during the month, you will be billed for each hour that you used it. If you use your server for more than 672 hours that month, you will be billed at the monthly cost. For example, if you spin up a $10/mo cloudlet and use it for 336 hours, then you would be charged $5 (going by the hourly rate). If you use that cloudlet for 700 hours, then you would be charged $10 (capped at the monthly rate).

If the bandwidth usage exceeds the allocated limit, it will be charged at $0.06123/GB.

No. If your service is not in use, you will not be charged.

We accept Visa, MasterCard, American Express, UnionPay and Discover Credit Cards. We also accept payments through PayPal.

Yes, we allow for auto subscriptions.

PaaS recharge cards are the refill balance or top-up for your account to use accuweb.cloud services

Expand your application server (load balancer) node to see your public IP address to get this IP.

We do not offer refunds. You will only be charged for the resources you use. If there are extenuating circumstances, contact support.

Our pricing is based on a single Cloudlet. You may have created additional resources and this could be the reason for the higher bill. You can check your bill in the control panel to get details on the various resources you are using. If you need help, please contact support.

If you have any questions, please click the “Get Support” button on our dashboard to contact our support team.

Yes, it is possible to set a budget cap or spending limit for our cloud services using our control panel.

To manage your budget effectively, you can select a maximum cloudlet limit for dynamic scaling in your environment. This limit will restrict the amount of resources your application can utilize, ensuring that your costs are kept within the desired range.

AccuWeb.Cloud 's offers cloud hosting in Pune (India), Frankfurt (Germany), Los Angeles (USA), and New York (USA) locations.

For New York Location :- With a 30-day free trial account, you can set up these maximum resources.

1. Maximum number of environments you can setup: 2 environments
2. Maximum cloudlets per node: 32 cloudlets
3. Maximum nodes you can set: 8 nodes

For India, Los Angeles (USA) & Germany Locations :- With a 14-day free trial account, you can set up these maximum resources.

1. Maximum number of environments you can setup: 2 environments
2. Maximum cloudlets per node: 12 cloudlets
3. Maximum nodes in each environment: 2 nodes

Regarding the free trial credit/bonus offer, please note that the $100 credit/bonus will remain valid for 30 days from the activation date. However, after these 30 days, the credit/bonus will expire and will no longer be available for use. Utilizing the credit/bonus within the specified timeframe is important to maximize its benefits.

DNS (Domain Name System) is a decentralized naming system that translates human-readable domain names into numerical IP addresses, enabling devices to locate and communicate with each other on the internet.

We don’t provide DNS service.

There are three possible scenarios for configuring DNS:

1. If the domain is registered with us, we will assist you in pointing your domain to the desired environment.
2. If your domain is registered with a third-party registrar, you can utilize their DNS service to point the A record to your desired environment.
3. If you prefer to use a third-party DNS service, such as Cloudflare or similar services, you can host the DNS zone of your domain with them.

Accuweb.Cloud includes a built-in firewall to protect your data and network. You can manage the firewall via the dashboard & command line.

We do not charge for firewalls; It’s a feature of our cloud platform to provide more security for your cloud server.

A firewall is a network security device that monitors and controls incoming and outgoing network traffic based on predetermined security rules, helping to protect a network from unauthorized access and potential threats.

We offer a wide range of including MongoDB, Opensearch, Redis, MySQL, Couchbase, and MariaDB.