Terms of Services

01. Welcome

Welcome to AccuWeb.Cloud! We're thrilled to have you join our community. By using our services, you agree to our Terms of Service, which outline the guidelines and policies for a secure and efficient cloud hosting experience.

For any questions or assistance, our 24/7 support team is here to help.

Thank you for choosing AccuWeb.Cloud. Let's build something amazing together!

02. Payment Terms

• To ensure a seamless hosting experience, please review our Payment Terms below:
• 2.1 Billing & Payment Methods
• We accept Visa, MasterCard, American Express, UnionPay, and Discover Credit Cards. We also accept payments through PayPal.
• Bank Transfers: Payments above US $300 are also accepted through bank transfer. Bank transfer payments are credited to our bank account upon realization.
• 2.2 Subscription & Renewal
• Paid services are billed on a Pay-As-You-Go (PAYG) basis according to the resources provisioned to your account.
• Subscriptions, if any (like cPanel, Litespeed Web Server, MongoDB licensing costs, etc.) renew automatically unless canceled before the renewal date.
• 2.3 Refund Policy
• Refunds are processed as per our Refund Policy.
• 2.4 Late Payments & Account Suspension
• Failure to make timely payments may result in a suspension & removal of services as below
• For any billing-related inquiries, please reach out to our Billing Support Team.
• FREEZE : If a customer has a negative balance or an unpaid invoice, the account will be frozen one day after the balance becomes negative or the invoice becomes overdue.
• SUSPEND : If the negative balance or unpaid invoice remains unresolved, the account will be suspended five days after the invoice due date.
• TERMINATE : If the negative balance or unpaid invoice remains unresolved, the account will be terminated ten days after the invoice due date.

03. Refund Policy

3.1 Standard Customer Refund Policy

• At AccuWeb.Cloud, we prioritize customer satisfaction. If you're not completely satisfied with our services, you may request a refund within 30 days of your initial purchase, subject to the following terms and conditions:
• 3.1.1 Eligibility for Refund
• We offer a 30-day money-back guarantee for all new customers. To qualify, the following conditions must be met:
• • Refund requests are only accepted within 30 days of the original transaction date.
• • Refunds apply to new purchases only and do not cover renewal payments or service upgrades.
• • The refund amount will be processed on a prorated basis for the unused portion of the service.
• • The refund is only applicable if the service is canceled before the 30-day period expires.
• 3.1.2 Non-Refundable Services
• The following services are not eligible for refunds:
• • Domain name registrations and renewals
• • SSL certificates
• • Third-party licenses or add-ons
• • Third-Party IP Restrictions and Refunds: Refunds will not be issued when a third-party website, platform, service provider, network, or security system blocks, restricts, rejects, or does not allow an IP address provided by us. Such restrictions are imposed by third parties and are beyond our control.
• 3.1.3 Refund Process
• To request a refund, submit a cancellation request via Support Ticket.
• The request must include your CRN, registered email address, and a brief explanation of your reason for cancellation.
• Refunds will be processed within 7–10 business days after approval.
• Refunds will be issued using the same payment method used for the original transaction.
• 3.1.4 Limitations
• Only one refund request per customer account is permitted.
• AccuWeb.Cloud reserves the right to deny refund requests if there is any breach of our Terms of Service.
• Services terminated due to violations of our Acceptable Use Policy are not eligible for refunds.

3.2 Reseller Account Refund Policy

• This Refund Policy applies to all reseller accounts and services purchased through AccuWeb.Cloud.
• 1. Account Setup & Service Activation
• Once a reseller account is created and services are provisioned (including but not limited to cloud resources, credits, WHMCS integration, or branding setup), the account is considered active and delivered.
  Due to the nature of cloud services and instant resource allocation, setup and provisioning costs are non-reversible.
• 2. Refund Eligibility
• Refunds may be considered only if all of the following conditions are met:
  • The request is submitted within 7 days of the initial payment
  • No cloud resources (VPS, databases, storage, bandwidth, IPs, etc.) have been used or deployed
  • No free coupons or promotional credits have been utilized
  • No customization, branding, or reseller configuration has been applied
  • Refund approval is at the sole discretion of AccuWeb.Cloud.
• 3. Non-Refundable Scenarios
• Refunds will not be issued in the following cases:
  • The reseller account has already been set up and activated
  • Any cloud resources or services have been used, even partially
  • Free or paid cloud credits have been consumed
  • WHMCS or automation integrations have been enabled
  • Refund requests due to change of mind, business decision, or lack of usage
  • Delay in communication or late refund requests after account setup
• 4. Free Credits & Promotional Offers
• All free or promotional credits provided are non-refundable and non-transferable.
  Unused credits may expire or be forfeited as per the offer terms.
• 5. Partial Refunds
• In certain exceptional cases, AccuWeb.Cloud may offer a partial refund, excluding:
  • Setup fees
  • Provisioning costs
  • Resource usage charges
  • Taxes or transaction fees
  • Such cases will be reviewed individually.
• 6. Refund Request Process
• All refund requests must be submitted via:
  • Official support ticket from the reseller account, or
  • Written email request to the billing department
  Approval, if granted, will be processed within 7-10 business days.
• 7. Policy Enforcement
• AccuWeb.Cloud reserves the right to:
  • Deny refunds that do not meet policy conditions
  • Suspend or terminate accounts involved in refund abuse
  • Modify this policy at any time without prior notice

04. Our Commitment to Service (SLA)

• We will use commercially reasonable efforts to make the Services fully controlled by us available 100% of the time during each monthly billing cycle. If we are unable to meet this service level, we agree to credit your account based on the following SLA standards:
• • 97% to 99% uptime = 3% of charges during that billing cycle.
• • 95% to 96.99% uptime = 5% of charges during that billing cycle.
• • 90% to 94.99% uptime = 10% of charges during that billing cycle.
• Our SLA does not apply to downtime caused by you, our upstream bandwidth providers, or third parties whose products are included in our Services.
• If we provide SLA credits to you, they will be provided to offset future Fees. SLA credits may not exceed the total Fees owed by you in a given month for the Service to which the SLA credit applies. SLA credits may not be aggregated, carried over from month to month, bartered, transferred, or sold.
• Our SLA is your sole and exclusive remedy for defects in the Service.

05. Technical Knowledge & Support

• Our services are designed for users with experience in Internet infrastructure management.
• You acknowledge that you have the required knowledge to utilize the services without dependency on our support.
• Any support provided is strictly for service functionality issues, as detailed in the Product Descriptions.
• Data uploaded to our services must be server-ready, and we are not obligated to modify or validate it. Any assistance requested for making the data server-ready may incur additional fees.

06. Service Fees & Additional Charges

• If manual intervention is required by AccuWeb.Cloud or our data center provider due to user error, the hourly labor cost or applicable charges will be added to your invoice.
• Exceeding service usage limits may result in restrictions or additional fees, as per the pricing set out in the Product Descriptions.
• Certain high-resource-consuming sites (e.g., file archives, galleries, domains offering downloads) that use over 10% of system resources will be required to optimize usage or upgrade to a higher-tier plan.

07. Compliance & Audits

• AccuWeb.Cloud reserves the right to investigate service usage to ensure compliance with our Terms of Service and legal requirements.
• Customers must fully cooperate with compliance audits and provide the necessary documentation as required.
• If an external party audits our services, customers agree to reasonably cooperate with the process.

08. Acceptable Use Policy

• The Services may not be used in scenarios where failure could result in death, serious injury, or environmental damage (e.g., aviation systems, nuclear facilities, or life-critical medical devices).
• Customers must provide accurate and up-to-date information for their accounts. Service interruptions due to incorrect customer data will not be our responsibility.
• Our services cannot be used by individuals under the age of 18 or by residents of Iran, Syria, North Korea, Sudan, Cuba, Crimea, Donetsk, or Luhansk regions.

09. Bandwidth Limits – Service Terms

• AccuWeb.Cloud operates on a Pay-As-You-Go (PAYG) model. Bandwidth availability is subject to the network limits of the selected service or plan. Any applicable bandwidth or data-transfer charges will be reflected in the relevant pricing or billing terms. Users must follow our bandwidth usage policies to maintain fair and reliable network performance.
• 9.1 Pay-As-You-Use Bandwidth Model
• Bandwidth is provided according to the network limits of the selected service or plan.
• AccuWeb.Cloud does not currently bill bandwidth based on actual data-transfer consumption or apply a separate monthly traffic quota.
• Any applicable network-related charges will be displayed in the relevant pricing or billing terms.
• 9.2 Billing & Overages
• Bandwidth charges are calculated based on GB/TB usage and billed on an hourly basis.
  There are no rollovers for unused bandwidth, as billing is usage-based.
• 9.3 Fair Usage & High-Traffic Considerations
• Excessive or abnormal usage that impacts network stability may require traffic optimization or infrastructure adjustments.
  High-bandwidth applications (e.g., video streaming, large downloads) should be optimized for efficiency.
• 9.4 Network Performance & Traffic Monitoring
• We reserve the right to monitor usage to prevent abuse. If abuse is detected, we may:
  – Throttle bandwidth temporarily.
  – Suspend or terminate services for continued violations.

10. IP Allocation Policy

• All IP addresses assigned remain the property of AccuWeb.Cloud. Customers do not have ownership rights and may be reassigned new IPs as needed.

11. Backup & Restoration Policy

• Daily backups are provided for individual VMs or instances.
• Restore points are usually available for the past 7 days.
• Restorations are bare-metal only and any rebuilds are at the customer’s expense.
• Snapshot backups are available for VM volumes only. You can back up and restore either the Root or Data volume using Snapshot.

12. Resource Usage Policy (Bandwidth, CPU, RAM, etc.)

• AccuWeb.Cloud operates on a Pay-As-You-Use model. The following policy applies when usage exceeds allocation.
• 12.1 Resource Overusage Policy
• Exceeding resources like Bandwidth, CPU, or RAM without payment may lead to service restrictions.
• 12.2 Monitoring & Notifications
• Real-time tracking is available in your dashboard.
  

13. Security is a Shared Responsibility

• Security involves both AccuWeb.Cloud and the user to maintain a secure environment.
• 13.1 Our Commitment
• We patch managed software/hardware within 15 business days unless it risks system stability.
• 13.2 Your Obligations
• You must apply security patches within 7 days of release and secure all access credentials.
• 13.3 Failure to Patch
• We may patch vulnerabilities ourselves, and charges may apply.
• 13.4 Security Breach Notification
• We'll notify you within 1 business day of a breach and provide updates every 24 hours.
• 13.5 Limitations
• We are not liable for decisions made based on preliminary breach data. Our obligation is to provide timely notifications.

14. Free Cloud Trial Terms

• These Free Cloud Trial Terms apply to customers who request or use the AccuWeb.Cloud Free Cloud Trial. The Free Cloud Trial is also subject to all other applicable provisions of these Terms of Service, our Acceptable Use Policy, Privacy Policy, and other applicable AccuWeb.Cloud policies.
• 14.1 Free Trial Period
• Eligible customers may receive access to an AccuWeb.Cloud Free Cloud Trial for up to 14 days, starting from the date the trial service is activated.
  The trial period cannot be paused, extended, transferred, exchanged for cash, or carried forward unless AccuWeb.Cloud approves an exception in writing.
• 14.2 Trial Resources
• The standard Free Cloud Trial currently includes:
  • 1 vCPU
  • 1 GB RAM
  • 10 GB storage
  • One eligible Cloud VPS
  • Deployment in a selected available location

  Trial configurations, operating systems, applications, locations, features, or resource limits may differ from paid services.
  AccuWeb.Cloud may change the resources or locations available under the Free Cloud Trial based on infrastructure capacity, availability, security requirements, or operational requirements.

• 14.3 Account Verification
• A $1 verification transaction may be required before the Free Cloud Trial is activated.
  The verification process is used to help confirm genuine users and reduce fraudulent or abusive trial registrations.
  After successful trial activation, the full $1 verification amount will be credited to the customer's AccuWeb.Cloud account.
  The verification credit:
  • Is not a cash payment or cash-equivalent reward.
  • Cannot be withdrawn or transferred to another user.
  • May only be used in accordance with AccuWeb.Cloud's applicable billing and account policies.
• 14.4 Trial Eligibility
• The Free Cloud Trial is intended for new and eligible users who genuinely wish to evaluate AccuWeb.Cloud services.
  AccuWeb.Cloud reserves the right to approve or reject any Free Trial request.
  To protect the Free Trial program from misuse, AccuWeb.Cloud may consider factors including account information, identity and contact details, payment or verification information, previous accounts, network information, and prior participation in promotional offers.
  Creating multiple accounts or providing false, incomplete, misleading, or duplicate information for the purpose of obtaining additional Free Trials is prohibited.
  Generally, only one Free Cloud Trial may be provided to the same individual, business, or organization unless otherwise approved by AccuWeb.Cloud.
• 14.5 Trial Activation
• Submitting a Free Trial request does not guarantee activation.
  Trial requests may be reviewed before resources are provisioned.
  AccuWeb.Cloud may request additional information or verification where reasonably necessary to confirm eligibility, prevent fraud, protect its infrastructure, or comply with applicable laws.
  Trial resources will be made available only after the request and required verification have been approved.
• 14.6 Trial Availability
• Free Trial resources are subject to infrastructure and capacity availability.
  The data center, server location, operating system, IP address, application, or other resources requested by a customer may not always be available.
  AccuWeb.Cloud may provide an alternative configuration or location where necessary.
  Availability of a resource during the Free Trial does not guarantee that the same resource, IP address, configuration, pricing, or location will remain available if the customer later upgrades to a paid service.
• 14.7 Free Trial Limitations
• The Free Cloud Trial is provided primarily for testing and evaluation.
  Certain services or features may be limited or unavailable during the trial, including but not limited to:
  • Additional compute resources
  • Additional storage
  • Advanced scaling options
  • Certain marketplace applications
  • Licensed software
  • Paid third-party products
  • Premium add-ons
  • Additional IP addresses
  • Certain networking features
  • Other services designated by AccuWeb.Cloud as paid-only features

  The availability of individual features may vary during the trial.

• 14.8 Acceptable Use During the Trial
• All Free Trial users must comply with the AccuWeb.Cloud Acceptable Use Policy and applicable laws.
  The Free Trial must not be used for abusive, fraudulent, illegal, harmful, or unauthorized activities.
  AccuWeb.Cloud may immediately restrict, suspend, or terminate a Free Trial where it reasonably identifies:
  • Spam or unsolicited bulk messaging
  • Phishing or fraudulent activity
  • Malware or malicious software
  • Cryptocurrency mining
  • Network attacks or scanning
  • Unauthorized access attempts
  • Excessive or abusive resource consumption
  • Activities that may damage AccuWeb.Cloud infrastructure or network reputation
  • Attempts to bypass Free Trial restrictions
  • Multiple or fraudulent Free Trial registrations
  • Any violation of the AccuWeb.Cloud Terms of Service or Acceptable Use Policy

  Where necessary for security, fraud prevention, infrastructure protection, or legal compliance, a trial may be suspended or terminated without prior notice.

• 14.9 Trial Performance and Service Availability
• The Free Cloud Trial is provided for evaluation purposes and may have different resource, performance, availability, or feature limitations compared with paid AccuWeb.Cloud services.
  AccuWeb.Cloud does not guarantee that trial resources will be suitable for production workloads, business-critical applications, or permanent data storage.
  Unless expressly stated otherwise, service credits, uptime credits, or other compensation available under a paid-service SLA do not apply to Free Trial services.
• 14.10 Customer Data and Backups
• Customers are responsible for maintaining their own backup copies of all data, applications, configurations, databases, and other content placed on Free Trial resources.
  The Free Cloud Trial should not be treated as permanent storage.
  AccuWeb.Cloud is not responsible for data remaining on a Free Trial service after expiration, suspension, termination, or deletion of the trial environment, subject to applicable law.
  Customers should download or migrate any data they wish to keep before their Free Trial expires.
• 14.11 End of the Free Trial
• At the end of the Free Trial period, trial resources may be suspended, disabled, or removed unless the customer upgrades to an eligible paid AccuWeb.Cloud service.
  Customers are responsible for upgrading their account before the trial expires if they wish to continue using the service.
  AccuWeb.Cloud does not guarantee continued access to a trial environment or its data after the Free Trial period ends.
• 14.12 Upgrade to a Paid Account
• Customers may choose to upgrade to a paid AccuWeb.Cloud account.
  After upgrading, the customer's account and resources will become subject to the pricing, billing, resource limits, and other terms applicable to the selected paid service.
  Paid AccuWeb.Cloud services may use hourly, monthly, or other applicable billing methods depending on the selected product or configuration.
  The Free Cloud Trial does not automatically create a paid subscription merely because the trial period ends, unless the customer separately selects, authorizes, or activates a paid service.
• 14.13 No Cash Value
• Free Trial resources, promotional benefits, verification credits, trial credits, or other benefits provided as part of the Free Cloud Trial:
  • Have no cash value;
  • Cannot be exchanged for cash;
  • Cannot be sold or transferred;
  • Cannot be combined with other promotions unless expressly permitted; and
  • May be withdrawn if the trial is obtained or used in violation of these Terms.
• 14.14 Modification or Withdrawal of the Free Trial
• AccuWeb.Cloud may modify, limit, suspend, or discontinue the Free Cloud Trial program, including its duration, resources, eligibility requirements, verification process, supported locations, or included features.
  Changes will not affect rights that cannot legally be excluded under applicable law.
  The Free Trial details published on the AccuWeb.Cloud Free Trial page at the time of a customer's application will generally describe the offer available at that time, subject to these Terms of Service.
• 14.15 Relationship With Other AccuWeb.Cloud Terms
• The Free Cloud Trial remains subject to the AccuWeb.Cloud:
  • Terms of Service
  • Acceptable Use Policy
  • Privacy Policy
  • Security and compliance requirements
  • Applicable product limitations and policies

  If there is a conflict between these Free Cloud Trial Terms and a specific promotional offer published by AccuWeb.Cloud, the terms expressly stated for that promotional offer will apply to that offer, while the remaining provisions of these Terms of Service will continue to apply.

15. Mutual Obligations

• 15.1 Our Commitments
• We warrant that we are authorized to fulfill our obligations as outlined in this Agreement.
• 15.2 Your Commitments
• You have the authority to enter into this Agreement and will comply with its terms.
  You must maintain valid licenses for your content and ensure your End Users do the same.
  You must maintain local backups and pass on our AUP and Privacy Policy to your End Users.
  You agree not to:
  • Copy, transfer, reverse engineer, or modify our Services.
  • Allow unauthorized third-party access.
  • Remove proprietary notices or interfere with service functionality or security.

16. Marketing Preferences

• You have the right to opt out of receiving marketing communications from us at any time.
• To unsubscribe, simply select the "unsubscribe" option in our emails.
• If you wish to opt out of other marketing methods, please contact us via email.

17. Our Liability is Limited

• 17.1 No Additional Warranties
• Other than the warranties explicitly mentioned in "Our Warranties to You," we make no guarantees.
  Any implied warranties are expressly disclaimed.
  Information on our FAQ, support pages, or self-help resources is used at your own risk.
• 17.2 Services Provided "As-Is"
• Our services and website are provided “As-is” and “With all faults.”
  We do not guarantee that:
  • The services will meet all your expectations.
  • They will function in every possible setup you may use.
  • They will always be uninterrupted, error-free, or fully secure.
  • No employee or agent is authorized to provide additional warranties.
• 17.3 Limitation of Liability
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:
  • Lost profits, cost savings, or revenue.
  • Business interruptions or data loss.
  These limitations apply regardless of whether the claim is based on contract, negligence, or any other legal theory, even if we were advised of the possibility of such damages.
• 17.4 Maximum Liability Cap
• Our total liability for any claims under this agreement will not exceed the total fees paid by you in the three months before the claim arose.
  Some jurisdictions may not allow these limitations, in which case our liability will be restricted to the maximum extent permitted by law.
• 17.5 Risk Acknowledgment
• The disclaimers and liability limitations in this agreement are essential elements of our pricing and services.
  Without these terms, we would not have entered into this agreement.
  Our pricing reflects this risk allocation.

18. Mutual Indemnification

• Both parties agree to protect, defend, and indemnify each other against any demands, liabilities, losses, costs, and claims, including reasonable attorney fees, that may arise due to:
• 18.1 Your Responsibility to Indemnify Us
• You agree to indemnify us against claims resulting from:
• Injury or Property Damage – Any harm caused by products or services you sell or distribute using our Services.
• Intellectual Property Violations – Any materials provided by you (or your customers) that infringe or allegedly infringe a third party’s intellectual property rights.
• Security Breaches – Any security breach due to your failure to apply required security patches or misuse of our Services leading to a security incident.
• 18.2 Our Responsibility to Indemnify You
• We agree to indemnify you against claims that our Services (as fully designed and operated by us) violate any valid U.S. copyright or patent.

19. General Legal Terms for AccuWeb.Cloud

• 19.1 Customer Agreements
• You agree to establish a written agreement with your customers that includes terms no less protective of AccuWeb.Cloud’s interests than those outlined in this Agreement.
• 19.2 Independent Relationship
• Each party acknowledges and agrees that their relationship under this Agreement is that of independent contractors. Neither party shall have the authority to bind or create obligations on behalf of the other, except where explicitly authorized in a Service Order.
• 19.3 Severability
• If any provision of this Agreement is determined to be unenforceable or unlawful, it will be modified only to the extent necessary to make it enforceable. All remaining provisions will continue to be valid and enforceable. A waiver of any breach or condition under this Agreement shall not be deemed a waiver of any other breach or condition.
• 19.4 Third-Party Rights
• This Agreement is intended solely for the benefit of the contracting parties. No other individual or entity shall have any rights, obligations, or benefits under this Agreement, except for permitted successors and assigns as specified in Paragraph 6(k) below.
• 19.5 Civil Litigation and Information Requests
• We are not obligated to provide information to you in relation to any civil litigation. Should we choose to do so, it will be governed by a separate agreement and will include reimbursement for all related expenses, including legal fees.
• 19.6 Force Majeure
• Except for payment obligations, neither party shall be held liable for delays or failures in performance resulting from causes beyond their reasonable control, such as natural disasters, labor disputes, supply shortages, civil unrest, war, pandemics, telecommunications failures, or other uncontrollable events. Affected obligations will be extended day-for-day for the duration of such events. The impacted party must notify the other within 10 days of the event’s onset.
• 19.7 Export Compliance
• Your use of AccuWeb.Cloud services is subject to U.S. export control laws. You agree not to directly or indirectly export, transfer, or provide access to any data, software, or materials in violation of these laws. You also agree not to conduct business with entities or individuals restricted by U.S. regulations. For more information, refer to U.S. Export Regulations.
• 19.8 Governing Law and Jurisdiction
• This Agreement is governed by the internal laws of the State of New Jersey, excluding its conflict of laws rules. All disputes shall be submitted to the U.S. District Court for the District of New Jersey located in Newark. If jurisdiction is lacking, the appropriate state court in Bergen County, New Jersey shall be used. Both parties consent to these venues and waive objections to service of process. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
• 19.9 Jury Trial Waiver
• Both parties knowingly waive their right to a trial by jury in any legal proceeding arising out of or related to this Agreement.
• 19.10 Waiver and Assignment
• No waiver of any rights under this Agreement or related policies shall be deemed a waiver of other rights. You may not assign this Agreement without our prior consent; however, we may assign it freely.
• 19.11 Notices
• Notices to you will be sent to the email address on file with AccuWeb.Cloud. Notices to us should be sent to the address listed on our official website. Notices become effective upon delivery or, if undeliverable, five days after dispatch provided a secondary method is used.
• 19.12 Document Hierarchy and Integration
• This Agreement, along with the Order Form, Service Level Agreement (SLA), Acceptable Use Policy (AUP), Privacy Policy, and any attachments, will be interpreted as a unified contract. In the event of a conflict, precedence is as follows: Privacy Policy, SLA, AUP, Order Form, and finally the Terms of Service.
• 19.13 Counterparts and Electronic Acceptance
• This Agreement may be executed in multiple counterparts, including facsimile and electronic versions, each of which shall be considered an original. Together, they will constitute one legally binding document.

20. IP Address Fair Usage Policy

• Please be informed that we adhere to a Fair Usage Policy regarding IP address allocation. If any violations of this policy are identified, we may take necessary actions, including but not limited to restricting the number of IP addresses allocated to your account.
• 20.1 General Policy
• Fair IP Usage: While we do not impose any limitations on the number of IP addresses you can use, we will allocate them in accordance with your needs within the cloud infrastructure. Please note that the allocation and utilization of IP addresses are subject to the terms outlined below.
• 20.2 IP Allocation Guidelines
• • If you run out of the IPv4 quota, you can submit a support ticket and request additional IP addresses.
• 20.3 Resource Quota Upgrade Policy
• • Quota Review Process: Any submitted request for additional resources, including IP addresses, number of VMs, etc., will undergo a review process.
  • Legitimacy and Approval: If the request is deemed legitimate and aligns with our usage policies, your quota of resources will be upgraded incrementally based on the evaluation outcome.

21. Managed Services Customers

• Once you subscribe to Managed Services with AccuWeb.Cloud the following terms apply:
• 21.1 24/7/365 Monitoring:
• AccuWeb.Cloud agrees to monitor your network, physical infrastructure, servers, and applications on a 24 hours a day, 7 days a week, 365 days a year basis.
• 21.2 Technical Limitations:
• You acknowledge that the performance and availability of Managed Services are subject to the technical capabilities and limitations of the systems and infrastructure involved, including:
  • Your specific VPS configuration and hosted applications,
  • The underlying hardware and software,
  • Our broader infrastructure and management platform.
• 21.3 Availability Disclaimer:
• Managed Services may occasionally become unavailable due to:
  • Technical issues or hardware/software malfunctions,
  • Scheduled maintenance windows,
  • Events beyond our reasonable control (such as natural disasters, cyberattacks, or third-party failures).
• 21.4 Authorized Access:
• By using our Managed Services , you expressly authorize AccuWeb.Cloud personnel to access and log in to your VMs and associated services as needed. This includes, but is not limited to:
  • Initial and ongoing configuration,
  • Routine or emergency server maintenance,
  • Any other action necessary for the delivery and support of Managed Services.

22. Backup Services Customers

• If you purchase Backup Services from AccuWeb.Cloud, the following terms apply:
• 22.1 Customer Configuration Required
• Our Backup Services are designed to be flexible and general-purpose. It is your responsibility to configure the service to meet your specific backup needs. We will rely entirely on the instructions and configurations you provide when setting up your Backup Services.
• 22.2 Limitations of Backup Coverage
• You understand and agree that:
  • Backup Services are not guaranteed to be foolproof.
  • Not all data or files may be backed up.
  • You are strongly advised to maintain a separate backup source to ensure full redundancy and data protection.
• 22.3 Liability Disclaimer
• AccuWeb.Cloud shall not be held liable for any loss of data, content, or information from backup systems unless such loss results directly from our gross negligence or willful misconduct.
• 22.4 Service Nature and Expectations
• Backup Services are offered strictly on an "as-is" and "as-available" basis. They are intended to serve as a supplement to your own backup strategy—not a replacement.
  
  While we will use commercially reasonable efforts to maintain and operate the backup systems effectively, you acknowledge that:
  • No backup system is entirely error-free or immune to failure.
  • AccuWeb.Cloud’s sole obligation is to restore your server to an operational state after a failure.
  • You are responsible for restoring the full functionality of your website, including its applications, content, and configurations.

  For maximum protection, we recommend that you maintain your own operational copy of your website and associated data.

23. AccuWeb.Cloud Affiliate Program Terms and Conditions

• As an affiliate of AccuWeb.Cloud, you agree to abide by the following terms and conditions. The term “Affiliate” refers to you throughout this agreement. Before registering, please read these terms carefully and ensure that you understand and agree to them.
• 23.1 General Compliance
• Your affiliate account must remain in good standing, with all affiliate links, banners, and promotions maintained properly and accurately reflecting AccuWeb.Cloud services.
• 23.2 Prohibited Promotions
• You may not offer any discount coupon, referral code, or incentive unless it has been explicitly provided or approved by AccuWeb.Cloud.
  
  Traffic must not be driven using unauthorized incentives or misleading offers.
• 23.3 Traffic Restrictions
• You agree not to promote AccuWeb.Cloud through:
  • Pay-to-click, pay-to-read, banner exchange, or similar “spam” methods.
  • Traffic-generation schemes including bots, automated websites, or blackhat techniques.
• 23.4 Trademark and Advertising Guidelines
• You may not use the AccuWeb.Cloud brand, trademarks, or misspelled variations in paid search advertising (e.g., Google Ads, Bing, Yahoo) without prior written approval.
  You may not advertise using AccuWeb.Cloud’s official domain or redirect users to the AccuWeb.Cloud site using deceptive domain names or cloaking techniques.
• 23.5 Content Restrictions
• Your website(s) and promotional content must not include:
  • Pornographic, obscene, illegal, offensive, or misleading material.
• 23.6 Link Tracking & Responsibility
• You are responsible for ensuring your affiliate tracking links are functional.
  
  Any tampering, editing, masking, or redirecting of affiliate links may result in lost tracking, and no commission will be paid in such cases.
• 23.7 Use of AccuWeb.Cloud Assets
• You must not use, copy, or modify AccuWeb.Cloud’s graphics, icons, logos, or content without written permission.
  
  All trademarks and copyright notices must remain intact.
• 23.8 Forbidden Partnerships
• Affiliates are not allowed to engage with advertising agencies or SEO/link-building companies that generate low-quality or short-term traffic with the intent to manipulate commissions.
• 23.9 Blackhat and Fraudulent Practices
• Use of blackhat SEO, spam, fake user generation, or any other fraudulent tactic is strictly prohibited.
  Violations will lead to immediate suspension and forfeiture of unpaid commissions.
• 23.10 Commission and Tracking
• Commissions are tracked via cookies, which are valid for 90 days.
  Credit is assigned to the first affiliate to refer the user.
  To qualify for a commission, the referred user must remain an active customer for a minimum of 90 days.
  If the user cancels or terminates their service within 90 days, no commission will be paid.
• 23.11 Commission Eligibility and Activity
• Accounts that generate clicks without conversions for over 90 days may be:
  • Issued a warning,
  • Placed under review, or
  • Removed from the affiliate program.
• 23.12 Limitation of Liability
• AccuWeb.Cloud is not responsible for:
  • Tracking failures or database issues,
  • Loss of commissions due to technical problems,
  • Any indirect or incidental damage, including lost profits.

  By participating in the AccuWeb.Cloud Affiliate Program, you acknowledge that you have read, understood, and agreed to comply with the terms listed above. Violation of any term may result in account termination and forfeiture of all unpaid commissions.

24. Commission Terms for AccuWeb.Cloud Affiliates

• As part of the AccuWeb.Cloud Affiliate Program, you agree to the following commission rules and conditions:
• 24.1 Active Account Requirement
• You must have an active affiliate account at the time of the referred sale to qualify for a commission.
  
  Sales made before your official registration in the affiliate program are not eligible for commission payments.
• 24.2 Monthly Tier Reset
• Commission tiers, if applicable, are reset on the first day of every calendar month. Progress does not carry over to the following month.
• 24.3 No Self-Referrals
• You may not refer yourself to earn a commission.
  
  This includes creating a new account and funding it using resources or credentials linked to an existing account.
  
  Such actions will be treated as self-referrals and will not qualify for any commission.
• 24.4 Eligibility for Recurring Affiliate Commissions
• Affiliates are eligible to earn recurring commissions for new clients who sign up using their unique affiliate link.
• Recurring commissions will continue to be credited on qualifying payments and renewals for as long as the referred client maintains an active, eligible AccuWeb.Cloud service.
• No commission will be issued if the referred client is an existing or returning AccuWeb.Cloud customer, or if the referral cannot be properly attributed to the affiliate’s unique link.

25. Payment Terms

• As an affiliate of AccuWeb.Cloud, you agree to the following conditions related to commission payments:
• 25.1 Minimum Withdrawal Threshold
• You may request a withdrawal only when your commission balance reaches a minimum of USD 500.
• 25.2 Payment Methods
• Commission payouts are processed through PayPal .
• You must provide a valid PayPal email address within your affiliate dashboard.
• 25.3 Payout Schedule and Approval
• Once a withdrawal request is submitted:
  
  It will be reviewed and approved after a 90-day holding period, calculated from the date of the qualifying transaction.
  
  After approval, the commission will be paid to your PayPal account.
  
  Note: This 90-day window ensures the referred customer remains active and eligible under the affiliate program guidelines.

26. Price Comparison Policy

• If you find that our pricing is not at least 40% lower than that of other hyperscalers, please contact us.
  
  To ensure a fair comparison, the configuration on both environments must be identical.
  
  You will also need to provide a billing invoice from your previous hyperscaler (and access if required for verification).
  
  If all the above conditions are met and we’re unable to match the 40% savings, an equivalent refund will be issued as credits to your account.
  
  Please note, this adjustment applies only to the first month’s billing; subsequent charges will be based on your actual resource usage.
  
  Note: This policy is in effect from October 3, 2025..

27. Terms & Conditions For Solution Partner Program

• The AccuWeb.Cloud Solution Partner Program (“Program”) is designed for developers, agencies, IT providers, and businesses who deploy or manage client workloads on AccuWeb.Cloud. By participating in the Program, you agree to the terms below:
• 1. Eligibility
• You must have an active AccuWeb.Cloud account in good standing.
  Information provided during signup must be accurate.
  AccuWeb.Cloud reserves the right to accept or reject any partner application.
• 2. Usage-Based Tier Qualification
• Partner tiers (Registered, Silver, Gold, Platinum) are determined exclusively by total monthly usage.
  Usage includes all billable cloud resources under your partner account.
  Client count does not determine tier eligibility.
  Tiers are recalculated monthly based on final usage for that month.
• 3. Commission Structure
• Commissions are earned based on the total monthly usage and the current tier’s percentage.
  Current commission rates:
  Registered – 5%
  Silver – 10%
  Gold – 20%
  Platinum – 30%
  Commissions apply only to paid, completed usage.
  Usage below $100/month is not eligible for any commission.
• 4. Commission Calculation for Mid-Month Joins
• If you join the Program in the middle of a month, commission is calculated only for usage generated from the date of activation to month-end.
  Tier is determined based on the usage accumulated during that partial period.
• 5. Minimum Balance Requirement
• A minimum balance of $100 must be maintained to keep the account active.
  If balance falls below $100, AccuWeb.Cloud may pause new deployments or restrict services.
  The minimum balance does not affect tier or commission.
• 6. Billing & Payments
• Billing cycle runs from 1st to 30/31st of each month.
  Usage is finalized at the end of each month.
  Commissions are calculated after billing closes.
  Commissions may be credited as account balance or paid via approved payout methods.
  Partners are responsible for maintaining valid payment methods.
• 7. Monthly Reports
• AccuWeb.Cloud provides monthly reports detailing:
  Total usage
  Partner tier
  Commission percentage
  Commission amount
  Breakdown of usage (where available)
  Reports may be emailed until the partner dashboard is launched.
• 8. Taxes
• Commissions are shown before taxes.
  Partners are responsible for local tax reporting and compliance.
• 9. Fair Use & Abuse Prevention
• Program abuse, fraudulent usage, or creating fake accounts is prohibited.
  AccuWeb.Cloud may withhold commissions or suspend accounts involved in abuse.
  Decisions made in cases of abuse are final.
• 10. Program Changes
• AccuWeb.Cloud may modify commission rates, tiers, or Program terms at any time.
  Major changes will be communicated on the website or by email.
  Continued participation constitutes acceptance of the updated terms.
• 11. Account Suspension or Termination
• AccuWeb.Cloud may suspend or terminate accounts that:
  Violate these terms
  Engage in unpaid or overdue balances
  Abuse the platform or the program
  Harm service stability or reputation
  Pending commissions may be withheld in such cases.
• 12. Independent Business Relationship
• Participation in the Program does not create an employment, agency, franchise, or joint-venture relationship.
  Partners operate as independent businesses.

28. Infrastructure Upgrade & Service Migration Policy

• AccuWeb.Cloud may periodically upgrade its infrastructure, including hardware, network, storage, and underlying platforms, to improve performance, reliability, and scalability. As part of such upgrades, customer services may be migrated within or across data centers, and may also involve transitions to new or updated infrastructure environments or platforms. By using our services, you acknowledge and agree that:
  
  
  • AccuWeb.Cloud reserves the right to perform infrastructure upgrades, platform transitions, and service migrations as required.
  • Customers will be notified in advance of any planned migration activities.
  • Our support team will coordinate with you throughout the migration process and will keep you informed with relevant updates.
  • Migration may result in changes such as server architecture updates, temporary URLs, platform environments, or IP address changes.
  • Customers may be required to cooperate and provide necessary information to facilitate a smooth transition.
  • While reasonable efforts will be made to minimize disruption, brief service interruptions may occur during migration activities.