{"id":46838,"date":"2024-07-22T10:31:23","date_gmt":"2024-07-22T10:31:23","guid":{"rendered":"https:\/\/accuweb.cloud\/resource\/?post_type=faq&#038;p=46838"},"modified":"2026-02-18T07:41:52","modified_gmt":"2026-02-18T07:41:52","slug":"account-status","status":"publish","type":"faq","link":"https:\/\/accuweb.cloud\/resource\/articles\/account-status","title":{"rendered":"Account Statuses"},"content":{"rendered":"<h2 class=\"ack-h2\">Account Statuses<\/h2>\n<p>Platform accounts may be in one of the following states:<\/p>\n<h3 class=\"ack-h3\">Active<\/h3>\n<p>All of your environments are up and running, and your account is active.<\/p>\n<div class=\"article-space ack-extra-image-space\">\n\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"38668\" class=\"elementor elementor-38668\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\">\n\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-882321f elementor-section-boxed elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-row-max-none\" data-id=\"882321f\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n            \n                        <div class=\"elementor-container elementor-column-gap-default \">\n                    <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7cc79cc\" data-id=\"7cc79cc\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-e31b40f elementor-widget elementor-widget-shortcode\" data-id=\"e31b40f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t<\/div>\n<div class=\"article-space\"><\/div>\n<h2 class=\"ack-h2\">Deactivated<\/h2>\n<p>The platform dashboard is accessible, but you are unable to establish new environments. All currently running environments have been suspended; they cannot be changed\u2014only deleted.<\/p>\n<p>This occurs for trial accounts when the trial time or credits run out. To have it automatically reactivated, convert to a billing account.<\/p>\n<p>This occurs for billing accounts when your money run out. To get your account automatically reactivated, recharge it.<\/p>\n<p>Upon reactivation, all environments will restart automatically.<\/p>\n<h3 class=\"ack-h3\">Suspended<\/h3>\n<p>Violations of the service agreement may result in the suspension of your account. You won&#8217;t be able to sign in, and all environments will be suspended. Get in touch with Hosters Support to reactivate.<\/p>\n<h3 class=\"ack-h3\">Destroyed<\/h3>\n<p>The platform dashboard remains accessible to you, but all of your environments have been erased and cannot be restored.<\/p>\n<p>This occurs if you ask for the deactivation of your account or if it is inactive for a time frame set by the hoster without being reactivated.<\/p>\n<p>Go into the dashboard and pay up your balance with a positive amount to get your account back.<\/p>\n<div class=\"ack-formula\">\n<strong>Note:<\/strong> Please get in touch with your host&#8217;s support to deactivate your account and stop receiving our newsletters.<\/div>\n<div class=\"article-space\"><\/div>\n<p>To accomplish that, select the Contact Support option from the drop-down menu by clicking the Help button located in the dash top panel.<\/p>\n<p><a href=\"https:\/\/accuweb.cloud\/resource\/wp-content\/uploads\/2024\/07\/Contact-Support-1.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"ack-article-image aligncenter wp-image-46839 size-full\" title=\"Contact Support\" src=\"https:\/\/accuweb.cloud\/resource\/wp-content\/uploads\/2024\/07\/Contact-Support-1.jpg\" alt=\"Contact Support\" width=\"1600\" height=\"791\" srcset=\"https:\/\/accuweb.cloud\/resource\/wp-content\/uploads\/2024\/07\/Contact-Support-1.jpg 1600w, https:\/\/accuweb.cloud\/resource\/wp-content\/uploads\/2024\/07\/Contact-Support-1-300x148.jpg 300w, https:\/\/accuweb.cloud\/resource\/wp-content\/uploads\/2024\/07\/Contact-Support-1-1024x506.jpg 1024w, https:\/\/accuweb.cloud\/resource\/wp-content\/uploads\/2024\/07\/Contact-Support-1-768x380.jpg 768w, https:\/\/accuweb.cloud\/resource\/wp-content\/uploads\/2024\/07\/Contact-Support-1-1536x759.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/a><\/p>\n","protected":false},"author":1,"featured_media":52879,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","class_list":["post-46838","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq_topics-account-pricing","faq_topics-account-status","faq_topics-kb","faq_topics-product-documentation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.10 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reactivate AccuWeb.Cloud account with status in details<\/title>\n<meta name=\"description\" content=\"Explore the reasons behind different platform account statuses and the steps to reactivate them. 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